Denial Management

Review, assign, appeal, and track denials · foundation (demo)

Foundation only. No clearinghouse, ERA/EOB import, or live denial APIs. All data is placeholder from web/src/lib/denial-management/. Onboarding specialists may view when denials relate to setup issues (demo access via persona switcher).

Filters

Practice
Provider
Payer
Denial reason
Status
Priority
Denied from
Denied to

Demo KPIs — no denial tables in CRM yet. Values update when filters change.

Total Denials

8

Denied Amount

$6,801.75

Appeals Due This Week

4

High Priority Denials

6

Denials by Payer

6

Preventable Denials

6

Denials work queue

Primary workspace for billing staff — assign, appeal, and resolve

Claim #PracticeProviderPayerDenial CodeDenial ReasonDenied AmountDaysAppeal DueStatusAssignedPriorityActions
CLM-2026-10244Valley Ortho GroupDr. Ana OrtizUnited HealthcareCO-50Medical necessity$892.00122026-05-29Appeal NeededMike T.Urgent
CLM-2026-09902Valley Ortho GroupDr. Ana OrtizAetna HMOCO-29Timely filing$1,540.00282026-05-26NewUrgent
CLM-2026-10390Lakeside PediatricsDr. Sam LeeBCBSCO-16Missing documentation$456.7582026-06-03In ReviewRenee B.High
CLM-2026-10188Sunrise Family CareDr. Maria ChenMedicareCO-4Coding error$320.0045AppealedMike T.Medium
CLM-2026-10055Sunrise Family CareDr. Jordan PatelHumanaCO-18Duplicate claim$210.0060ResolvedRenee B.Low
CLM-2026-10401Lakeside PediatricsDr. Sam LeeMedicaidCO-197Authorization required$178.0042026-06-07NewHigh
CLM-2026-09812Sunrise Family CareDr. Maria ChenAetna PPOCO-50Medical necessity$2,100.00182026-05-28Appeal NeededMike T.Urgent
CLM-2026-09701Valley Ortho GroupDr. Ana OrtizMedicareCO-16Missing documentation$680.0090Written OffRenee B.Low
CLM-2026-10322Sunrise Family CareDr. Jordan PatelBCBSCO-29Timely filing$425.0062026-05-30In ReviewRenee B.Medium
CLM-2026-10555Lakeside PediatricsDr. Sam LeeUnited HealthcareCO-4Coding error$890.0032026-06-04NewMike T.High

High-dollar denials

Open denials at or above $750

  • CLM-2026-09812Appeal NeededUrgent

    Sunrise Family Care · Aetna PPO · Medical necessity

    $2,100.00 · Appeal due 2026-05-28

  • CLM-2026-09902NewUrgent

    Valley Ortho Group · Aetna HMO · Timely filing

    $1,540.00 · Appeal due 2026-05-26

  • CLM-2026-10244Appeal NeededUrgent

    Valley Ortho Group · United Healthcare · Medical necessity

    $892.00 · Appeal due 2026-05-29

  • CLM-2026-10555NewHigh

    Lakeside Pediatrics · United Healthcare · Coding error

    $890.00 · Appeal due 2026-06-04

Appeal deadline queue

Appeals due in the next 14 days

  • CLM-2026-09902NewUrgent

    Valley Ortho Group · Aetna HMO · Timely filing

    $1,540.00 · Appeal due 2026-05-26

  • CLM-2026-09812Appeal NeededUrgent

    Sunrise Family Care · Aetna PPO · Medical necessity

    $2,100.00 · Appeal due 2026-05-28

  • CLM-2026-10244Appeal NeededUrgent

    Valley Ortho Group · United Healthcare · Medical necessity

    $892.00 · Appeal due 2026-05-29

  • CLM-2026-10322In ReviewMedium

    Sunrise Family Care · BCBS · Timely filing

    $425.00 · Appeal due 2026-05-30

  • CLM-2026-10390In ReviewHigh

    Lakeside Pediatrics · BCBS · Missing documentation

    $456.75 · Appeal due 2026-06-03

  • CLM-2026-10555NewHigh

    Lakeside Pediatrics · United Healthcare · Coding error

    $890.00 · Appeal due 2026-06-04

  • CLM-2026-10401NewHigh

    Lakeside Pediatrics · Medicaid · Authorization required

    $178.00 · Appeal due 2026-06-07

Denial reason breakdown

Demo aggregation by reason (filtered set).

  • Medical necessity2 · $2,992.00
  • Timely filing2 · $1,965.00
  • Coding error2 · $1,210.00
  • Missing documentation2 · $1,136.75
  • Duplicate claim1 · $210.00
  • Authorization required1 · $178.00

Payer trend panel

Demo volume by payer — future: rolling 30/90-day analytics.

PayerCountAmountTrend
United Healthcare2$1,782.00
BCBS2$881.75
Medicare2$1,000.00
Aetna HMO1$1,540.00
Humana1$210.00
Medicaid1$178.00
Aetna PPO1$2,100.00

Root cause analysis

Demo categories — future: ML + rules engine on CARC/RARC patterns.

Front-end eligibility4

Verify auth before DOS

Coding & modifiers3

Coder QA on high-volume CPTs

Documentation gaps5

Operative note requests

Timely filing2

Batch submit SLA

Payer policy change1

Monitor payer bulletins